Privacy Policy
Your privacy matters to us
Introduction
Mexigo Rentals (“we”, “us”, “our”) operates the website mexigorentals.com and provides bike, e-bike, and scooter rental services in Tulum, Mexico. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information: When you make a booking or contact us, we may collect:
- Full name
- Email address
- Phone number (WhatsApp)
- Payment information (processed securely via Stripe or in-store)
- Identification document (for scooter rentals)
Automatically Collected Information:
- IP address and browser type
- Pages visited and time spent on our website
- Device information
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Process and manage your vehicle rental bookings
- Communicate with you about your rental (confirmations, reminders, support)
- Process payments and security deposits
- Improve our website and services
- Send promotional communications (only with your consent)
- Comply with legal obligations
Third-Party Services
We use the following third-party services that may collect data:
- Booqable: Our booking management platform — processes your booking details
- Stripe: Payment processing — handles payment information securely
- Google Analytics: Website analytics — collects anonymized usage data
- WhatsApp / Meta: Customer communication
Each third-party service has its own privacy policy governing the use of your information.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Preference cookies: Remember your language and other preferences
You can control cookie settings through your browser preferences or our cookie consent banner.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Payment information is processed securely through Stripe and is never stored on our servers.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
To exercise these rights, contact us via WhatsApp at +52 984 209 4906 or email us.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 2 years.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- WhatsApp: +52 984 209 4906
- Website: mexigorentals.com/contact
- Locations: Aldea Zama & Kan Tulum, Tulum, Quintana Roo, Mexico