FAQ
Frequently Asked Questions
Everything you need to know about renting with Mexigo in Tulum.
Booking & Payment
How do I book?
Book online at store.mexigobikes.com. Select your vehicle, dates, and pay a 15% advance. Pay the remaining 85% at pickup.
Do you offer discounts for longer rentals?
Yes! 3+ days: 10% off | 7+ days: 25% off | 14+ days: 35% off | 30+ days: 50% off. Applied automatically.
What payment methods do you accept?
Cash (MXN, USD, EUR, GBP), credit/debit card, or Stripe link.
Deposits & Insurance
How much is the deposit?
Scooters: $4,000 MXN | E-bikes: $3,000 MXN | Mountain bikes: $4,000 MXN | Cruisers: $2,000 MXN
Is insurance included?
Yes! Full insurance is included on every rental. Your deposit is the excess (deductible) — it’s the maximum you’d ever pay for damage.
What if I damage the vehicle?
Small damage: you pay actual repair cost. If damage exceeds your deposit: you only pay the deposit amount. Insurance covers the rest.
Rental Details
What’s included?
All rentals: insurance, lock, phone holder, assistance (9am-5:45pm). Scooters: 2 helmets. Bike helmet: $50 MXN/day.
What are your hours?
Open daily 9am – 5:45pm at both locations.
Where are your locations?
Aldea Zama and Kan Tulum. Pickup only — no delivery.
What about fuel?
Return with a full tank, or pay a $200 MXN fuel fee.
What about late returns?
15-minute grace period. After that, an extra day is charged.