FAQ - mexigorentals.com FAQ - mexigorentals.com

Frequently Ask Question

What is your deposit process?

At the start of each rental process, we record a video of the condition of the vehicle being rented. This is then sent to the client via whatsapp or airdrop. This way, neither us or the client can dispute any damages. Remember, our excess fee is 4,000 pesos

(200usd ish) That would be the maximum a client would have to pay in the unlikelihood of them damaging the vehicle.

What is the maximum rental period ?

Rentals can be ablething from 1 day to as many as you want. We do not offer half day rentals.

Do you offer group discounts?

Yes, but this really does depend on the size of the group and total days required.

Why do you ask for the deposits to be in cash?

From experience, using a card deposit system creates more negativity. Some deposits have taken upto 4 weeks to return to a clients card. Our deposit process not only makes our clients and ourselves feel secure that we are honest and they will get their deposit back if they bring the scooter back in the condition they received it.

Do you require a security deposit?

Yes!

For bicycles we ask for a valid driver license or 1,000 pesos or equivalent in other currencies
For mountain bikes we have 2 options, driving license + 2,000 pesos or equivalent in other currencies
For scooters we accept a physical passport or 4,000 pesos or equivalent in other currencies

Do you require a deposit to book?

Yes, we send a payment link of 20% of the total to reserve.

Do you provide locks with your rental bikes?

Yes! We have invested in very strong and good quality padlocks to make sure your bicycle stays safe!

Do you provide locks with your Scooter ?

This isn’t necessary as all motorcycles and scooters are fitted with GPS to make sure your vehicle stays safe!

Is bicycle theft common in Playa del Carmen?

Unfortunately yes, that’s why it’s very important to be careful with your bike, here are our guidelines:

The bicycle MUST ALWAYS be locked. Even outside of the shops
Do NOT leave your bicycle outside at night. (EVEN LOCKED)
Lock the bicycle through the frame to a lamp post/metal structure.
Always lock to a locking station. NEVER to private property.
If you lock the bike somewhere it shouldn’t be, They DO have the right to REMOVE it.
If the lock is cut or lost, you will have to replace it for the same one or PAY for it $700mxn
If the bike is stolen and not recovered, the cost will be $4,500 Mexican Pesos